CCTV reporter Zheng Liankai

The reporter learned from China Railway Express Co., Ltd. (hereinafter referred to as China Railway Express) that on November 1st, the 20 day "Double 11" online shopping peak railway express service was officially launched. This includes:

Provide sufficient transportation capacity. More than 1350 high-speed rail passenger trains are arranged daily, utilizing the surplus space in carriages and high-speed rail express cabinets to store express parcels. There are also more than 50 high-speed trains with reserved express carriages. There are 40 confirmed high-speed rail trains that operate in the morning, have no passengers, and can transport express parcels. There are also 2 high-speed rail express trains from Kunming to Chengdu, providing high-speed rail express services; 260 ordinary speed passenger trains are arranged daily to use luggage cars to transport express goods, and 8 express freight trains with a maximum speed of 160 kilometers per hour are arranged daily on trunk railways such as Beijing Guangzhou, Beijing Shanghai, Shanghai Shenzhen, and Zhejiang Guangzhou to carry out ordinary speed railway express services. In Changzhou, Wuxi, Zhenjiang and other high-speed railway stations, express transportation services have been added. There are 405 railway stations nationwide that handle express transportation services, including 310 high-speed railway service stations.

Optimize express delivery products. On the basis of providing services such as "same day delivery, next day delivery", "batch delivery, special needs delivery", "direct package delivery, batch discounts", etc., we have launched "high-speed rail express delivery", which adopts the method of immediate collection, immediate transportation, and immediate delivery. In major cities in China, high-speed rail passenger trains are used as the main trunk transportation capacity, efficiently connecting delivery to local pick-up and delivery riders at both ends, ensuring shipment and timeliness, Realize "door-to-door delivery within 4 hours without leaving home, placing orders through WeChat mini programs.". For transportation needs with high safety requirements, we provide "high-speed rail dedicated delivery" service, with dedicated personnel carrying the goods, escorting the entire process, and dedicated vehicles for pick-up and delivery, to better meet the differentiated and personalized logistics needs of customers.

Improve service quality. Optimize the 95572 customer service system, deepen the "head to head" cooperation with leading enterprises in industries such as e-commerce, express logistics, and manufacturing, and build an integrated service model for full process logistics, transportation, warehousing, and distribution. Using a railway network freight logistics platform, we provide end-to-end door-to-door logistics services with railway trunk transportation as the main body and highway pick-up and delivery as auxiliary.